Adolfo J. Tinoco

Senior Telecom/VoIP Engineer

 

Have over ten years in the operations of telecom equipment and information systems, including but not limited to hardware/software, installations, upgrades, troubleshooting, cabling, system  administration, programming, and scripting.

 

Excellent IP networking fundamentals and extensive experience in the application and troubleshooting of IP protocols.

 

Excellent TCP networking fundamentals and extensive experience in the application and troubleshooting of TCP.

In-depth knowledge of and experience with major internet routing protocols; specifically BGP and OSPF

 

Excellent network analysis fundamentals and robust troubleshooting skills.

 

Experienced with Genesys.

 

Experience scripting with Perl and javascript. Built user interfaces to databases using both.

 

Extensive experience with Unix systems for over 20 years including system administration. This included system builds, recovery from data corruption and filesystem corruption. Experienced up to Solaris 10, Red Hat Linux to 8.0, Suse, Ubuntu, AIX, and various other flavors.

 

Extensive experience with  SIP, VoIP, SS7, and other protocols existing under H.32X. Performed the first installation of SIP in NA for Nortel both inside and outside the R&D labs.

 

Assisted customers with C# programming within their .NET infrastructure. Am familiar with FCL and CLR.

 

Extensive knowledge with testing equipment, including BERD testers, o-scopes, spectrum analyzers, sniffers, etc.

 

Utilized disk copiers in-house, but in the field had to come up with creative solutions at times.

 

IMS experience for 3GPP for cellular services via the internet while with Worldlink/Samsung.

 

Senior Electronics Engineer/System Administrator/Subject Matter Expert (SME), with a solid engineering and administrative background in Interactive Voice Response (IVR), computer, networking, radar,  satellite communication systems, and 3G 4G cellular systems including testing throughout the rollout phases. All systems were critical not only commercial but they also had to be in spec with government laws.

 

Extensive experience, with T-1s, PRI and ISDN for over ten years, as well as SIP, VoIP, SS7, and IMS.

 

Have over ten years experience in telecom, including switch maintenance, programming, copper/fiber optic cabling including terminations and troubleshooting, 66 block and 110 wiring.

 

Proven abilities in MS up to Server 2003 and Win7, UNIX systems, plus software and hardware across platforms. Skilled in project management including data centers for large corporations.

 

Managed telecom projects including field management and project management for over eight years. Clients included AT&T, T-Mobile, Verizon, BofA, Wells Fargo, State of WA, State of OR, and the Social Security Administration to name a few.

Managed projects and all aspects of maintenance and installations for major law firms in Hawaii, including Cades Schutte, Goodsill Anderson, and Oliver Lau for five years. Also managed all of the Ninth Circuit Courts of Appeal from Hawaii, the entire west coast, and including Alaska.

 

Over ten years experience in installation using industry based standards-based cabling utilizing TIA/EIA standards. At times during troubleshooting needed to re-terminate to conform to standards.

 

Over five years experience in cable/fiber/wire installation and design and 15 years voice/data infrastructure design.

 

PC operations at the operator level including applications and all levels of troubleshooting and installation/upgrades.

 

Over ten years working with T1s/PRI and VoIP. Knowledgeable utilizing T-Berds and sniffers.

 

15+ years experience with voice engineering, mainly Nortel up to large scale DMS100s, but also with NEC, Avaya, and Ericsson to name a few.

15+ years in LAN WAN operations. Most experience was with Bay networks and Nortel Passports, but also have extensive knowledge of Cisco equipment.

@ 1 year mainly in support of Avaya engineers on their PBXs that fronted Nortel IVRs.

@ 15 years experience with call recording, usually with large banks, some of which used different vendors to tie into our IVRs.

@ 3+ years with circuit ordering, mainly assisting customers ordering their trunks and  making sure they had enough T1s, etc to accommodate their requirements. I am familiar with RFC standards.

Over 5 years working with SIP. Was the first to successfully integrate SIP into our IVRs at Nortel.

Worked contact centers for numerous years. Largest clients ran up to ten fully equipped IVRs utilizing six Sun servers, 32 Windows servers, and 24 T1s at different key locations located in different states. Many also serviced their clients through cloud services, so uptime and coordination for upgrades were of a major concern.

 

Tenacious, trustworthy, and am able to provide excellent customer service and technical skills in the most difficult situations.

 

CompTIA Network+

CompTIA Security+

Aerohive Certified Wireless Administrator/ACWA

OSHA certified

CCNA (pending test)

Certified Information Systems Security Professional/CISSP (pending test)

ITIL V3 Foundation

Project Management Professional/PMP

Certified Ethical Hacker/CEH

Microsoft NT MCSE (expired)

Novell CNE V3 (expired)

Surtass Naval School, Norfolk, VA

ASW School, Norfolk, VA

MasteryPoint Basic Telecommunications

MasteryPoint Basic Data Communications

MMTA Certified Convergence Technologies Technician

MMTA Certified Network Technologies Technician

IBM PC Institute PC Basics

IBM PC Institute PC Architecture
 

 

UNIX Operating Systems:	UNIX, Solaris 6/8/9/10, SCO, DRS/NX, Interactive, SunOS, AIX, Linux RedHat 8/9, CCI, ICL, IBM UNIX, Novell, SUSE 9
MS Operating Systems:	Windows Vista/7/XP/Server 2003/2000/NT/98/95
Programming Languages:	Perl, JavaScript, PeriPro, PeriStudio, Familiar with Avaya IVR Design Tool 5.0 and IBM DirectTalk as well as voice conversions, HTTP, XML, SQL and assembler. Shell scripting includes csh, ksh for Unix and generic scripting with MS products.
Hardware:	Brouters, routers, hubs, terminal servers, computer servers, Meridian PBXs, satellite, navigation, etc. Hardware included Cisco, Bay Networks, Nortel, Sun, Lucent/Avantel, and a variety of other vendors.
Protocols:	VoIP, TCP/ip, SNA, SIP, OSPF, EIGRP,  etc

Freelance consultant                                                                                       July 2014-Dec 2014

Worked mainly POS (Point of Sale) systems with clients such as Panda Express, Subway, Starbucks, and other smaller merchants doing maintenance, system moves, wiring, and resolving networking issues.

 

DCM Data Systems/Harrison Medical Center, Bremerton WA                   May 2014-June 2014

VoIP/Telecomm Engineer

Responsible for providing documentation for integration of existing Nortel and Shoretel voice systems at Harrison Medical Center and Silverdale hospitals. Responsibilities also included troubleshooting and maintenance of systems and remote office sites. Short term contract.

 

WorldLink/Samsung                                                                                          April 2013-August 2013

Senior IMP Engineer/Software Tester

Responsible for implementing hardware and software changes to existing 3G systems. Was also responsible for installing new clusters for 4G systems. Performed testing to ensure all systems were functional before they were put back into production, this included both voice and data on 3G, 4G/LTE. Configured and installed scripts on Cisco routers for cellular platforms in the field. IMS experience via 3GPP for cellular services via the internet. Short term contract.

 

DCM Data Systems, Inc., Tacoma, WA                                                         January 2013-March 2013

Network/VoIP Engineer

Provided VoIP and networking support , including configuration of Cisco routers for Catholic Health Initiatives and St. Franciscan group of hospitals. Provided logistics and database support. Worked with Linux and Ubuntu systems. Short term contract.

 

Intrench Technologies, Inc., Seattle, WA2010–2011

Provide Voice and Data Engineering, Security Operation Services, Wireless, Support, and Managed Services. Worked with Bay Networks routers to ensure proper configurations and troubleshooting.

Sales Engineering Manager (Northwest)

Supplied sales engineering support/business development for Northwestern region which included meeting and coordinating with partners, as well as bringing in new business; also, included engineering support for various products such as security, QoS assessments, monitoring, routers, and wireless for large and small scale enterprises including data centers.

 

Continued with my education in system and network security. Expertise in IDS, IDP, and honeypots for protection as well as sniffers with Windows and snoop with Unix. I am also very familiar with looking through log files and working with corporate security during possible breaches.

 

Avaya Inc., Seattle, WA2009–2010

Nortel’s Enterprise group acquired by Avaya in December of 2009.

Senior Field Engineer/Software Analyst/Tester  

Completed large scale upgrade deployments of mps 1000 systems ( both unix and windows based) nationwide for AT&T, and other large telcos and large scale customer’s data centers inclusive of contact center. Tested all systems before turnover including QoS. These consisted of up to 16 T-1s and variations on SIP, SS7, and Voip on each system. Systems consisted of up to 6 Unix servers and 32 MS servers.

 

Nortel Networks/Northern Telecom/ Periphonics, Honolulu, HI/Seattle, WA  1995–2009

Senior Field Engineer/Software Analyst/Tester

Began as a Senior Field Engineer with Nortel maintaining the largest law firms in Hawaii. Joined Periphonics (acquired by Nortel in 2000) in 2000.  Certified as a systems engineer and Subject Matter Expert (SME) for VPS, VPS/is, and MPS platforms and software developer utilizing PeriPro and PeriStudio for Nortel Networks/Periphonics IVR platforms.

Ø       Provided all support for Verizon/HawTel and their IVR clients in Hawaii, as well as PBX support for Voice over IP (VoIP.) Supported installation and maintenance for IVR systems, provided PBX support for Nortel switches for the Enterprise unit. Served as sole tech support for the US on ICL systems.

Ø       Lan equipment has consisted of Cabletron, Cisco, Tellab, Bay Networks and Nortel Networks equipment which has included MMACs, terminal servers, multiplexers, bridges, switches and routers.

Ø       Have provided support for Meridian PBX systems and Nortel Voice Over IP (VOIP) equipment, including analyzing sniffer traces and switch programming to locate system anomalies. Have also worked with other various vendor equipment including Lucent and Alcatel.

Ø       Team lead for up to four on-site engineers performing major upgrades and installations to telcos, including Verizon, AT&T, T-Mobile, and other large customers. Generally completed projects well before due dates.

Ø       Supplied extensive on-site IVR support in Asia, Mexico, Canada, and throughout the US. Managed Northwest region: WA, OR, ID, and HI. Provided successful IVR equipment move and upgrades, and maintenance for the State of Washington and the State of Oregon, under contract with Verizon.

Ø       Developed guidelines for Nortel Networks MPS line of Interactive Voice Response systems to ease installation and upgrades.

Ø       Developed and maintained an internal website for field engineering and an online interface to sales databases, utilizing Perl and JavaScript.

Ø       Selected to participate in the UM2K platform for Wells Fargo and Stanford University.

Ø       Supervised up to four engineers on-site during upgrades at telcos and banking facilities. Provided on- the-job training for engineers via one-day conference call. Provided tech support to field engineers for software/hardware.

Ø       Maintained day to day operations, including office management, budgeting, and logistics.

 

Hughes Technical Services, Inc., Honolulu, HI    1989–1995

SURTASS Mission Supervisor/Analyst/Tester

Led a team of six technicians on arduous sea missions for up to three months or more, while working on Surface Towed Array Surveillance Systems (SURTASS.) Maintained all SURTASS related systems, logistics, administration, security, COMSEC crypto and cryptographic systems, and provided routine and end of mission reports. Held NATO top-secret clearance.

Ø       Completed all missions on assigned T-AGOS vessels with an operational availability of 99% plus (allowed a 30 minute window if a piece of critical equipment was down, otherwise Hughes would suffer financial repercussions).

Ø       Served as direct liaison between ship’s captain, Hughes, and naval authorities.

Ø       Managed all electronic equipment functionality, including data systems, satellite and high-frequency communication systems, radar, sterile water systems for WSC-6, navigation, COMSEC, and towed array. Testing was proprietary and confidential. My ships could not sail without being certified due to national security.

Ø       Performed all maintenance according to the Navy’s 3M system.

 

Tri-Tech Computer Services, Inc., Chicago, IL  1988–1989

President/Owner/Engineer

Handled major accounts throughout Chicago and adjoining suburbs. Maintained various computer manufacturers’ systems and related peripherals on a third-party basis. Provided all hardware and operating systems support. Maintained day to day operations.

 

Maintained an “A” average, while working toward a Bachelor’s Degree in Information Technology, University of Phoenix (Completed 60/120 credit hours)

 

Degree in Electronics and Computer Technology (Associate’s degree equivalent)

Control Data Institute, Chicago, IL

 

Attended training, ranging from one week to over a year, on various systems, internal architectures, and hardware/software design and analysis.

 

 

·   US Navy/Spawars

·   AT&T

·   T-Mobile

·   Verizon

·   Wells Fargo

·   Bank of America

·   State of WA

·   State of OR

·   HP

·   Social Security Administration

·   Cades Schutte

·   Goodsill Anderson Quinn & Stifel

·   Ninth Circuit Courts

 

 

 

SURTASS 501 Club award, 1993

Awarded plaque aboard USNS Tenacious (T-AGOS 17), by ship's captain for Outstanding Achievements and Accomplishments, 1992

Youngest and only non ex-Navy employee to be promoted to the assignment of SURTASS Mission Supervisor at the rank of Lieutenant Commander.

Awarded an Excellence award by Prime Computer in 1984.

Only Engineer at Nortel/Periphonics allowed to run a region within a region for 15 years.

Promoted to acting manager for the entire western region at Nortel while my manager was recovering from a long-term illness while still managing my normal duties.

 

 

Certify within the next 6 months in:

·   GSEC (GIAC Security Essentials)

·   SCNP (Security Certified Network Professional) or SSCP (System Security Certified Practitioner)

·   Latest version of RedHat Linux admin

Complete my BSIT in the next two to three years

Am currently working with Free Code Camp to further develop my coding skills in Full Stack Web Development. The organization provides free coding and development to non-profit organizations.

 

Bilingual in Spanish. Fluent in speaking, reading, and writing.